Frequently Asked Questions Frequently Asked Questions
Here are some of our most frequently asked questions.
Whether you need help selecting kitchen or bathroom products for your next project, want to know more about our value engineering benefits, or just have a general question for us, our experts are just a few clicks away. Here are some of our most frequently asked questions.
About Pelican
How Long Has Pelican Been Established?
How Long Has Pelican Been Established?
Pelican Int'l was established in 2009. Before founding the company, our owner, Andy Badaro, spent several years building relationships and deepening his expertise in the sink industry. Over the years, we've experienced substantial growth, expanding our product lines and market presence. This growth has been driven by a commitment to quality, innovation, and customer satisfaction, allowing Pelican to become a leading name in the industry.
This year we are celebrating 15 years in business! We're working on some impressive upgrades and festivities we can't wait to share. Stay tuned....
What Products Do You Carry?
What Products Do You Carry?
We offer a comprehensive selection of products, including sinks, faucets, toilets, flooring, and quartz. Our range is curated to meet the diverse needs of our business clients, ensuring they have access to top-quality materials for their projects.
What Brands Do You Carry?
What Brands Do You Carry?
We proudly offer our exclusive Pelican line of sinks, faucets, and toilets, meticulously crafted in partnership with our factory to guarantee exceptional quality. Additionally, we provide Solstone quartz and flooring products, a division of Pelican Int'l, known for superior craftsmanship and durability.
Do You Sell To The General Public?
Do You Sell To The General Public?
No, we exclusively serve businesses. Our company is dedicated to providing high-quality kitchen and bath products to other businesses, ensuring they have the best materials and solutions for their projects. We focus on building strong partnerships with our clients in the industry.
Are Pelican and Solstone Two Different Companies?
Are Pelican and Solstone Two Different Companies?
Pelican Int'l and Solstone are part of the same corporate family. Pelican Int'l is the parent company, while Solstone operates as an exclusive division under its umbrella. Although they function independently, they are not entirely separate entities.
Delivery & Installation
Do You Provide Installation?
Do You Provide Installation?
No, we specialize in supplying high-quality products, which are intended to be installed by professional installers.
Can You Recommend Someone For Installation?
Can You Recommend Someone For Installation?
Unfortunately, we are unable to provide recommendations for installers. We advise consulting with local professionals or trusted industry contacts for installation services.
Do You Offer Expedited Shipping?
Do You Offer Expedited Shipping?
Yes, we do. Most orders are shipped out the same day, which usually eliminates the need for expedited shipping. However, if you require faster delivery, connect with your account representative and we will work with you to expedite.
Do You Offer Bulk Pricing / Large Order Discounts?
Do You Offer Bulk Pricing / Large Order Discounts?
We do! The amount of discount depends on the model and type of product. Your account representative can provide a customized quote.
Product Information & Care
Do You Offer Workstation Sinks?
Do You Offer Workstation Sinks?
Yes, we do. We offer a variety of workstation sinks, including two styles in granite composite, two styles in stainless steel, and two styles in fireclay. Visit our website to explore each style.
Do You Offer Colored Sinks?
Do You Offer Colored Sinks?
Absolutely! We offer a range of colored sinks to suit your preferences. Our granite composite sinks are available in seven different colors, and we also have a dark gunmetal black stainless steel option.
Are Your Products Covered By Warranty?
Are Your Products Covered By Warranty?
Absolutely! All Pelican International products come with a comprehensive warranty, ensuring peace of mind and confidence in the quality and durability of our offerings.
What Materials Are Your Sinks Made Of?
What Materials Are Your Sinks Made Of?
We offer a diverse range of sink materials to meet various preferences and needs. Our selection includes stainless steel, granite composite, fireclay, and porcelain sinks. For a comprehensive list of available materials, please visit our website.
Do You Provide Cutout Templates?
Do You Provide Cutout Templates?
We can provide a physical cut out template with your sink upon request, and also offer DXF files for every product we carry which can be found on our website.
Are Accessories Included With Sink Purchase?
Are Accessories Included With Sink Purchase?
Accessories are sold separately, except for our Workstation sinks, which come with a complete set of accessories included.